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CVS Health HDMS Sr Consultant –Client Account Management and in Chicago, Illinois

Job Description

Health Data & Management Solutions, Inc. (HDMS), a subsidiary of CVS Health, is a premier healthcare data analytics company. We work with leading Fortune 500 employers, health plans and provider groups. We transform and enhance claims, eligibility and a wide variety of other data inputs into a high-value decision-support asset for our clients. Over 7,500 users at more than 100 customers use DART, our web-enabled analytic platform for healthcare business intelligence.

HDMS is seeking an Sr Consultant to join our Customer Experience Team. The Sr Consultant is responsible for helping HDMS meet and exceed the corporate goals and expectations. The Sr Consultant will be responsible for the relationship and project management of a key employer client, and will work with an established team composed of clinical, analytic, data science, and customer experience resources.

Fundamental Components

  • Serve as Sr Consultant, relationship manager, and analytic expert supporting a key client and offer support for other HDMS account teams.

  • Coordinate with Data Operations in identifying and researching client data related issues. Responsible for client issue management/issue triage.

  • Oversee data quality assurance for clients.

  • Contribute to successful and timely recurring data refreshes.

  • Serves as first-line product expert to clients. Identify opportunities for additional revenue by identifying additional use cases for DART.

  • Support frequent calls and onsite visits to customers through project management of ongoing and new initiatives with the client

  • Design, develop and deliver on clients’ analytic agendas based on business needs.

  • Present observations and recommendations to clients; coordinate with diverse, interdisciplinary internal team supporting client analytics

  • Interface and collaborate with benefit consultants and other advisors, as needed.

Background Experience

  • 5+ years of demonstrated strong relationship management skills with complex, flagship client relationships.

  • Excellent project management and organizational skills required.

  • Excellent oral and written communications skills, including ability to distill complex findings into simple explanations.

  • 5+ years of solid analytic experience using claims data to identify cost and utilization trends.

  • A demonstrated passion for teamwork and solving business problems.

  • Experience using DART or analytic solutions for very large databases required.

  • Experience in consultative selling or interest to learn.

  • Willingness to learn new analytic methods.

  • Graduate Degree or Professional licensure preferred.

Additional Job Information

Team leadership and team building skills.Analytical and planning skills.Negotiation/influencing skills.Relationship and change management skills.Organizational skills.Time management skills.Critical thinking skills.Oral and written communication skills.


Bachelor's degree or equivalent experience

Percent of Travel Required

10 - 25%

Business Overview

At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.