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The Salvation Army - Metro Division Drop-In Center Coordinator/Anti-Trafficking Specialist//City Mission/Chicago in Chicago, Illinois



Do you want to use your skills and talents to make a lasting difference in the world? The Salvation Army is the fourth largest charity in the United States and is an international organization based on Biblical principles created to help people in need. We are mission-driven, diverse, collaborative, and focused on positive results for people. Join us in making a difference.

POSITION TITLE: Drop-In Center Coordinator/Anti-Trafficking Specialist

LOCATION/DEPT: Hope Strong Ministries





To assist in accomplishing the mission of The Salvation Army through the coordination of all mission activities, corps and social service, within the City of Chicago.


Provides leadership for youth drop-in center programming for the STOP-IT Program. Together with client participants, develops programming and direction of the youth outreach program.

Also supports the full mission of The Salvation Army in providing the highest quality of care for human trafficking victims and survivors through casework and resource connection with community based supportive services. Together with clients, develops treatment plans that include expected outcomes which can be measured.



Drop-In Center Coordinator Responsibilities

  • Maintains regular contact with STOP-IT Volunteer Manager to select and train volunteers for the drop-in center.

  • Provides supervision to STOP-IT staff and regular volunteers assigned to the space as well as volunteer groups participating in special events.

  • Coordinates maintenance of youth drop-in space in an appropriate manner.

  • Liaison with organization providing donated space for the drop-in program; responsible for continued engagement and relationship. Attends meetings with organization’s anti-trafficking group to continue sponsorship of the STOP-IT drop-in space.

  • Responsible for identifying and tracking outputs and outcomes for the drop-in center.

  • Develops curricula, games, and activities to be used during the drop-in time. Provides overall direction to the participants while in the drop-in center.

  • Determines additional programming needed within drop-in center and establishes partnerships with organizations that will provide such programming.

  • Oversee participants; behavior and structured activities while at the drop-in center.

  • Provides supervision and support to survivor leaders as they develop outreach strategies to recruit more participants and create new activities and groups for the center.

  • Ensures a minimum of two adult staff or volunteer, non-participants, are in the drop-in center at all times.

  • Creates and implements incentive program for participants.

  • Develop and coordinate survivor leadership model for peer support in drop-in space.

  • Identifies, trains, and supervises survivor leaders in the drop-in space.

    Direct Outreach Activities

  • Provides outreach activities within the agency’s program policies and procedures, focused on assisting victims in leaving human trafficking. Conducts a majority of direct service and outreach related activities off site, including home visits, public meeting spaces, work within schools and within community agencies.

  • Conducts assessment the victim’s immediate threat of harm.

  • Utilizes and implements the Motivational Interviewing model for assessing the trafficking victim’s readiness for leaving their trafficking situation, for designing interventions for planning the client’s exit strategy.

  • Develops and implements appropriate intervention strategies that recognize the current stage of readiness, and supports the victim’s movement to the next stage toward exiting trafficking. Regularly reviews client’s progress with the supervisor.

  • Identifies community resources and assists in developing linkages with providers and law enforcement that support the implementation of the STOP-IT program and the client outcomes.

  • Maintains frequent case-related contacts with local resources, collateral sources, public and private agencies and organizations, and law enforcement, to advocate on behalf of clients. Refers clients for services, as needed. Obtains appropriate Release of Information before a referral is made.

  • Processes requests for financial assistance to clients within agency policy.

  • Engages in regular (additional as needed) professional supervision with designated supervisor.

  • Keeps supervisor informed of clients in crisis who may be at-risk, and any situation or incident that may require immediate attention, to prevent harm to anyone by following the agency emergency plan in the Policy and Procedures Manual. In a timely fashion, records such contacts, situations or incidents in special progress notes.

  • Maintains STOP-IT hotline as assigned and shared with other anti-trafficking specialists, provides back-up to volunteers during assigned shifts.

  • Complete case and statistical recordings, and other required reports and record keeping for assigned clients per manual on “Office Policies and Procedures”.

  • Maintains awareness of applicable liability issues and other applicable legal issues, and their potential to affect agency and/or clients.

  • Abides by the National Association of Social Workers Code of Ethics, including NASW standards for cultural competence in social work practice, and the WHO Ten Guiding Principles.

  • In consultation with the Supervisor, initiates contact with the Illinois Department of Children and Family Services as a mandated reporter when child abuse or neglect is suspected.

  • In Consultation with the Supervisor, initiates contact with the Elder Abuse Hotline as a mandated reporter when elder abuse is suspected.

  • Keeps supervisor informed regarding case related subpoenas and attends court when appropriate.

    Intra-Agency Responsibilities

  • Studies agency policies, procedures, and programs. May contribute ideas and suggestions or change to Director with the knowledge/participation of the immediate supervisor.

  • Collaborate with other Salvation Army units and personnel to successfully maintain and achieve policies and procedures, goals and objectives, and outcome-based measures related to Hope-Strong.

  • Understands, and can effectively work under, the Mission of The Salvation Army and core values/objectives of Hope Strong.

  • Performs special administrative assignments or duties as may be delegated.

  • Attends agency’s general, professional, training and consultation meetings. Presents case-related information for learning purposes.

  • When necessary, may be asked to perform certain record keeping functions such as typing case notes/recording, filing case records, etc. Takes initiative in maintaining smooth functioning of office which may include answering phone calls, taking messages, opening and closing office, etc.

  • May be assigned to perform services in conjunction with Corps Community Centers, Disaster Services and other Salvation Army programs.

  • Participates in regular supervisory conferences with the supervisor to discuss cases. Attends office peer supervision group.

  • Participates in agency committees as assigned.

    Community Relations

  • Attends school and other agency meetings and/or court hearings as appropriate.

  • Participates in networking community groups or activities dealing with the social problems of individuals or families in order to identify and establish new community partnerships and resources.

  • Provides expert-level community specific trainings to groups such as law enforcement, medical providers, social service provides and other appropriate community groups.

  • Participates in community planning and/or organizing activities related to the problems designated as relevant to the agency’s objectives. Assesses community needs for the agency’s services and collaborates in the development of recommended plans for meeting these needs.

    Continuing Education

  • With the supervisor’s knowledge, participates in professional seminars, conferences and workshops to increase professional knowledge and secure licensure.

  • Remains abreast of new developments in the social work field and consults with the supervisor on their effectiveness and relevancy to clients’ needs.

  • Participates in quarterly booster training sessions as evidenced by staff sign-in sheets.

    Additional Duties

  • Additional projects are completed as assigned.


    This position reports to the STOP-IT Program Manager or other assigned experienced social work supervisor.

    This individual is responsible for the drop-in center; staff, volunteers, clients and activities.

    This position works collaboratively with program staff, corps officers, and social services with the goal of ensuring effective delivery of quality services within the context of mission objectives.

    This individual relates to, and interacts with, a wide range of contacts both within and outside The Salvation Army. In these contacts they act as a representative of The Salvation Army and its mission.



  • A Bachelor’s Degree from an accredited college or university. The BSW is preferred, but a major in human services is acceptable.

  • Previous experience in case management is preferred.

  • Secures and maintains an LSW licensure when eligible.


  • An appreciation of faith-based service organizations and a n understanding of the mission of The Salvation Army, the programs and services offered.

  • An interpersonal style that is service oriented as well as anticipates and responds to the needs of clients.

  • A flexible style that also displays a willingness to learn.

  • An excellent attention to detail, procedures, processes and policies.

  • Ability to maintain and project a problem solving approach in case situations with clients and inter/intra agency personnel.

  • A communication style that exhibits the principles and values of The Salvation Army, communicates information appropriately, as well as fostering team relationships.

  • A developing knowledge of the principles of social work, counseling, and case management.

  • An understanding of data management, procedure development and flow of information.

  • A developing knowledge of how to effectively work with diversity in the workplace.

  • Must be sensitive to and work appropriately with culturally and socio-economically diverse

  • client populations.

  • An ability to work with confidential material.

  • A willingness to promote the mission of The Salvation Army.


  • This position is required to do light physical work.

  • In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and PC.

  • The work environment for this position includes a client service environment with a moderate to loud noise level.

  • Willingness to perform off site activities which could include home visits, work within schools or within community agencies.

  • This position may be required to drive a motor vehicle, read road maps, and understand directions.

  • Maintain positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors. This would include but not be limited to such actions: resolution of conflicts in a positive manner; courteous treatment of staff, clients and visitors; respect of others’ property and person, professional and appropriate communication to and about co-workers, supervisors and subordinates. Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind .

Job LocationsUS-IL-Chicago

Job ID 2021-17931

of Openings 1

Category Social Services

Type Regular Full-Time