Conduent Director, Account Management - Digital Processing in Chicago, Illinois
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Conduent Business Process Solutions (BPS) group transforms client business processes by automating and streamlining mission-critical operations through deploying the latest technology solutions – driving supply chain efficiencies, improving security, and leveraging data to guide revenue growth, while creating seamless end-user experiences.
The BPS Account Manager serves as the clients’ primary relationship leader for all the Digital Processing suite of services. As such, the Account Managers’ job is to 1) establish and nurture client executive relationships; 2) execute Account Business Plans that are focused on demand creation, growth, cross-organizational collaboration, and a reduction in business risk, and; 3) lead and represent “One Conduent”, by influencing actions and decisions that positively impact revenue, delivery, compliance, and client satisfaction.
BPS Account Managers have three primary goals – with specific responsibilities and expectations that apply to each. These primary goals are: 1) retain and grow client profitability, 2) identify, pursue, and capture add-on, new-capability and cross-sell business revenue growth, and; 3) increase client satisfaction with Conduent and with BPS. Specific responsibilities for BPS Account Managers, include;
Be the Quarterback for the extended BPS team around each assigned account
Create and execute an Account Business Plan (ABP) for every assigned account
Plan and execute renewals that grow revenue and expand BPS footprint
Expand Client contact footprint
Provide thought leadership to client
“Open the door” for new capability sales opportunities that may be led by others
Expand Client relationship value with add-on sales
Effectively deliver all controllable dimensions of client satisfaction
The BPS Account Manager – Digital Processing role will manage multiple clients of Conduent’s comprehensive suite of Digital Processing offerings including; Omni Chanel Intake, Document Digitization, Data Capture, Data Processing.
10+ years of business experience, ideally in business process outsourcing or business process improvement
Domain expertise; enterprise level BPO solutions with one or more of the following offerings: Mailroom Intake, Digitization, Data Capture, and Data Processing.
Proven experience in managing services portfolios of $20 million+ in Annual Contract Value.
Demonstrated functional account management expertise and skills described.
Track record of building trusted advisor relationships with VP level and higher in organizations.
Healthcare experience preferred
Bachelor’s degree or higher
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent’s ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .
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