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Randstad Customer Service Rep in Chicago, Illinois

Customer Service Rep

job details:

  • location:Chicago, IL

  • salary:$15 per hour

  • date posted:Tuesday, May 4, 2021

  • experience:Entry Level

  • job type:Temporary

  • industry:Loan broker

  • reference:AB_3636950


job description

Customer Service Rep

Why work for Enova?

We value putting the customer first, and on average, over 90% of our customers are satisfied with the service they received and would recommend our products to a friend. That’s all due to our excellent Customer Service team, but we need your help to make our team even stronger!

With career development opportunities and employee recognition programs, we give you the resources necessary to own your career. The successful candidate will have a genuine enthusiasm for providing a great customer experience, will possess excellent decision making skills, and is someone who is driven to succeed in a fast paced, ever-changing environment.

Are you excited about this opportunity? Read on...


What you'll do as a Customer Service Call Center Representative:

  • Answer inbound calls from customers to provide them with accurate product and service information

  • Follow-up on all customer requests via phone, chat and email

  • Provide loan extensions and process loan payments

  • Identify, research, and resolve customer issues

  • Recognize, document and alert the supervisor of trends in customer calls, chats or issues

  • Provide a high level of service to our callers to ensure they understand the loan process, and to create referrals


  • Active Listening

  • Typing Skills

  • Customer Service

  • Customer Relations

  • Basic Computer Skills

  • Telephone Etiquette


  • High School (required)


  • Years of experience: 1 year

  • Experience level:Entry Level

Shift: First

Working hours: 9:30 AM - 6:15 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.