American Electric Power Cust Contract Spec in Chicago, Illinois
Cust Contract Spec
The Customer Contract Specialist is responsible for reviewing and processing customer contracts. Participates in daily Contract Management operations and assists Contract Management team members when necessary.
ESSENTIAL JOB FUNCTIONS are listed below:
Responsible to Customer Contract management for the integrity of provisioning system performance, and the delivery of world-class enrollment, account management and customer retention operations that meet and exceed all customer and company expectations
Responsible for supporting all contract life-cycles
Support daily operations associated with provisioning services and contract approval processes
Assume accountability for the timeliness and integrity of all mission-critical projects, processes, and outcomes
Other duties as assigned by management
40-45 hours per week expected.
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High School diploma or GED required. Bachelor’s Degree (Business, Management preferred) or equivalent required.
Minimum 1 year contract management, operations or relevant business experience preferred.
Ability to learn energy/utility contracts and challenges currently faced in the procurement/administration functions.
Ability to understand function and inter-dependencies of all back-office systems and processes and ability to create and adapt processes to function within them to accomplish goals and drive improvement
Execution of complex initiatives; requiring accuracy and attention to detail
Fluency across numerous business disciplines/functions.
General budgeting and accounting procedures
Comprehensive Business Acumen
Conflict resolution techniques
Process driven; emphasis on continuous improvement
Demonstrated experience managing multiple markets
Strong leadership ability.
Evidence of successfully working in a “team” environment
Enhanced analytical thinking skills, concentration and strong attention to detail
Embodies AEP Energy Values
Strong service and results orientation.
Organized with acute attention to details. Able to prioritize, multitask, and manage time effectively.
Excellent communication skills – written, spoken, listening with ability to explain and interpret issues clearly.
High-energy, drive, ambition, self-starter.
Physical demand level is Not Yet Determined
Equal Opportunity Employer | Minorities/Females/Disability/Vets
American Electric Power
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