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JPMorgan Chase Control Manager in Chicago, Illinois

Control Management (CM) maintains a strong and consistent control environment across the firm. With Control Managers appointed for each Line of Business, Function and Region, there is a comprehensive coverage and joint accountability model with the business executive that promotes early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions to mitigate operational risk.

Control Management focuses on four areas:

1) Control design and expertise

2) Risks and controls identification/assessment

3) Control breaks and resolution

4) Risk and Control governance & reporting

Role Responsibilities:

  • Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols

  • Review and analyze program related data (e.g., KRI/KPI) to support business-related programs and strategies

  • Provide leadership support for the end-to-end execution of the Risk & Control Self-Assessment, including control breaks and resolutions, to reduce financial loss, regulatory exposure, and reputational risk

  • Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions

  • Ensure that the JPMorgan Operational Risk Framework (CORE) is in place and operating effectively

  • Act as point of expertise for Operational risk, advising business partners and other functional groups, on emerging and key risk trends, risk events and issues, Key Risk Indicators and other metrics, risk identification, risk appetite, tolerance and governance

  • Conduct regular Risk Assessments / Deep Dives and Significant Event Reviews identifying key risks and mitigation measures

  • In crisis scenarios, independently assess operational processes, highlight risk scenarios / recommend solutions and proactively manage risks resulting from industry regulatory and/or business decisions and strategic initiatives

Qualifications:

  • Bachelor's degree or equivalent experience required

  • 7+ years of financial services experience in controls, audit, quality assurance, risk management, or compliance preferred

  • Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate Risk & Control Self-Assessment in conjunction with business partners.

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) with the ability to develop compelling and meaningful executive presentations that will drive opportunities / recommendation for improvement

  • Experience in leadership roles in business operations strongly preferred

Skills:

  • Business knowledge - ability to understand the business / knowledge of regulation surrounding business

  • Technical Acumen - understand technical solutions to business problems

  • Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner

  • Networking - exceptional interpersonal skills; exceptional collaboration and relationship building skills

  • Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment

  • Process analysis / design acumen - ability to understand a process and associated risk to inform control design

  • Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions

  • Understanding root cause / identifying control breaks

  • Developing timely and sustainable solutions

  • Analyze metrics for emerging risk

  • Implementation skills

  • Writing Action Plans, Procedures

  • Change Management

  • Ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making

  • Ability to multi task, prioritize and deal with multiple tasks in a fast paced and evolving environment

  • Experience in interacting with global partners and senior management across businesses and geographies

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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