JPMorgan Chase Commercial Banking - Credit Support Sr. Specialist - Letter of Credit Team - WLS (Chicago, IL / Dallas, TX) in Chicago, Illinois

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its JPMorgan Chase & Co brands. JPMorgan Chase & committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as fully paid parental leave time, health care insurance and retirement benefits.

Commercial Banking serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm's broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs.

The Credit Support Sr. Specialist is a part of Wholesale Loan Operations (WLO). The Specialist is a client facing role supporting all Commercial Banking sub-lines of business (MMBSI, CCBSI, REB, CDB, and ABL) that will be responsible for the end to end process of issuing letter of credit product, educating external clients and internal partners on various aspects and requirements.

Core Responsibilities:

  • Manage the process for issuing letters of credit including oversight, execution and ensure all requirements are met from a risk, regulatory and collateral perspective

  • Manage activities through frequent communication with external clients and internal business partners and act as a single point of contact throughout the letter of credit process

  • Ensure deliverables are met and hold owners accountable by managing issues, escalations and error resolution

  • Ensure letter of credit client onboarding is complete and up-to-date

  • Demonstrate creative problem solving and solid judgment/decision making

  • Ownership of internal communication and status updates to all involved parties

  • Manage external client and internal partner expectations

  • Manage clear expectations and understanding by establishing clear timelines and managing letter of credit requirements

  • Accountable for the management of the letter of credit receivables

Required Qualifications:

  • Minimum 4 years of relevant experience or knowledge of loan/product operations or a credit/lending environment

  • Ability to interact with clients and people at all levels within the organization

  • Independent, self-motivated with an ability to adapt and be flexible in a team environment under a high pressured situation

  • Ability to work independently

  • Excellent verbal, written, and organizational skills

  • Ability to manage external client relationships and navigate complex structures.

  • Strong client focus and ability to partner with various internal groups

Preferred Qualifications:

  • BA/BS degree

  • Experience in financial services, if possible Corporate/Commercial Banking

  • Ability to multi-task effectively and leverage internal resources

  • Excellent attention to detail

  • Strong client focus and ability to partner with various internal groups and client coverage

  • Experience with related credit systems such as ICRD, Loan IQ, Deal Works, GTS inquiry, etc.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.