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Rush University Medical Center Clinical Resource Coordinator, Specialty Pharmacy - Full-Time in Chicago, Illinois

Job Title:

Clinical Resource Coordinator, Specialty Pharmacy - Full-Time


Specialty Drug Solutions




Active Regular FT (72 to 80 hours per pay period)


Job Number:


Job Description:

We are seeking a dynamic Clinical Resource Coordinator (CRC) to join our innovative Specialty Pharmacy department at Rush University Medical Center !

General Summary :

The Clinical Resource Coordinator (CRC) applies a collaborative approach in working with physicians, patients, case managers, community providers, payers and internal/external agencies to provide case management support services related to effective utilization of services and transition planning for adult, geriatric, neonate, pediatric and adolescent patients. CRC activities and processes include patient interviews, screenings, referrals, follow-up calls, discharge planning, payer certification, denial avoidance and customer satisfaction. CRC services may be coordinated centrally through department or assigned by unit, physician practice or service line. Responsibilities for specific liaison roles may vary depending upon assignment. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Position Highlights:

  • Manages caseload, serves as resource, sets priorities and completes assigned tasks.

  • Facilitates collaboration with specialty pharmacy team/department to prioritize tasks, ensuring department support needs are met.

  • Models ICARE values and actively supports teamwork, customer service and employee engagement. Flexes schedule to meet department needs.

  • Facilitates effective, efficient communication and problem solving with internal and external customers. Uses clinical software to document activities, track performance outcomes and produce performance reports.

  • Provides training and orientation, creates reference materials and shares expertise with others.

  • Seeks continuing education opportunities, completes required in-services and maintains professional growth by attending various department, institutional and external meetings, seminars and workshops.

  • Applies performance improvement strategies to promote continuous process improvement.

  • Identifies opportunities and collaborates with specialty pharmacy team/department to implement solutions. May serve on department or hospital-wide committees as needed.

  • Collaborates with team, department, unit staff, and/or physician practice to ensure expectations are met.

  • Performs activities in support of patient flow that may include patient placement activities

  • Ability to assume other related responsibilities as assigned.

Position Qualifications Include:

  • Valid State of Illinois Pharmacy Technician license required.

  • Current Certified Pharmacy Technician (CPhT).

  • High School diploma and minimum 2 years' experience required.

  • Demonstrated knowledge and/or experience with hospital -related service functions such as: patient interviews, discharge planning/social service basic assessment and referral processes, community resources, finance and payer communication processes and information systems

Company Highlights:

  • Rush was recently ranked among the top 20 hospitals in the nation by U.S. News & World Report.

  • Rush was recently ranked first for Quality and Accountability among 102 leading academic medical centers in the US in a study conducted by the health care services company Vizient.

  • Ranked among the top academic medical centers in the country, Rush University Medical Center is an outstanding place to enhance your career. Everything we do centers on one goal: improving patient care.

  • Rush offers a competitive salary, and valuable healthy living benefits including: health, dental and vision to help you maintain and improve your health. Rush also offers several ways to invest in your future.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.