BMO Financial Group Business Transformation Leader in Chicago, Illinois


The Business Transformation Engagement Lead is the strategic partner of the business that is accountable to ensure the team – and partners – are optimally resourced and working towards the solution. This role will be a part of project / program teams (a set of cross-functional and multi-skilled resources) providing strategic thought leadership to our business partners and help them deliver on their most important strategic priorities. This role leads deployment teams of Business Transformation consultants with early involvement in assessing and defining business engagements to creating transformational solutions, and implementing recommendations.

This includes current state diagnostics, scoping and defining future state, and involvement in labs, pilots, and implementation. The Business Transformation Engagement Lead supports BMO’s brand through working with business partners and other transformational leaders as a resource / subject matter expert to develop strategies to meet the business and enterprise’s needs.

  • Manage transformation initiatives for the business, take ownership to follow through on our commitments with on the ground support and continuous improvement post implementation

  • Apply a structured approach to facilitate problem solving, identify root causes, and guide partners to make informed decisions

  • Proactively suggest changes that address opportunities or issues. Gain alignment at all levels behind opportunities/ impacts, and influence them to take action

  • Support our partners to succeed by strategically identifying and solving real business problems

  • Negotiate with business Executives, Sr. management, Customers and Vendors to set up terms of engagement for the work and manage expectations

  • Develop deep knowledge of various areas of the business and use this to identify potential impacts or opportunities that haven’t been identified yet

  • Appropriately apply BMO’s Organizational Change Management Framework on their engagements

  • Promote a high performing work environment by setting/demonstrating high performance standards for team

  • Attract and retain top talent. Actively work to develop a diverse and talented BT community of practice.

  • Provide recommendations or take action to move talent within the organization to support the achievement of a sustainable BT community

  • Forecast and articulate resource requirements based on knowledge of resourcing and availability of resources.

  • Develop an overall resourcing strategy and plans, including resource optimization and resource-leveling plan

  • Provide enterprise-level view to help others develop strategic plans. Help leaders identify ways to integrate their change story into larger organizational vision

  • Regularly coach team members and business partners where necessary. Effectively demonstrate quality coaching conversations and feedback techniques

  • Stay connected to industry best practices for consulting, strategy, design and change leadership trends and applying them to the business engagements

  • Seek new perspectives and challenge what is possible. Pose the right questions and share best practices to allow partners to develop long term strategies. Speak up, be candid and authentic. Break barriers and connect the dots across business, operations, technology, and key partners

Team Leadership / Management

  • Manage team workflow as appropriate.

  • Promote a high performing work environment by setting/demonstrating high performance standards for team.

  • Provide thought leadership to the team in terms of engagement opportunities

  • Lead and facilitate regular team meetings.

  • Set and model high performance standards and empower a team to achieve agreed-upon outcomes.


  • Provide on-going coaching, guidance and performance feedback to team members (Upward, Downward and Across). Identify developmental opportunities and provide adequate support to ensure consultants continually improve their skill and capability level.



  • 5 years experience with progressively increasing responsibility in business transformations, process improvement, or Organizational Change Management on business transformations

  • Strong leadership experience in a transformational, fast-paced environment

  • Experience managing medium to large-scale transformation initiatives

  • Experience facilitating meetings and conflict resolution

  • Experience in Consulting is considered an asset

  • Experience using Lean or Six Sigma is considered an asset

  • Experience running engagements as the Organizational Change Management Lead, Lean Lead, or Six Sigma Lead is required

  • Experience with developing and executing plans to support employee preparedness for large scale, complex transformational changes

  • Clear understanding of process redesign fundamentals and definitions

  • Conducts process measurement activities and basis process analysis (e.g., graphical/ some statistical).

  • Knowledge of BMO’s Personal or Commercial banking products and services is considered an asset

  • Experience building executive relationships

  • Experience in project planning and problem solving


  • Able to articulate the value of a change, uses metrics to build the case for value of Organizational Change Management

  • Able to lead discussions with stakeholders and can effectively guide conversation to stated objectives Promotes dialogue to achieve actionable conclusions

  • Makes decisions within appropriate time frames and with sound justification, and can learn from mistakes

  • Able to manage ambiguity and synthesize complex information into meaningful messages and recommendations

  • Able to persuade, convince or influence in order to have specific impact or effect

  • Able to structure an idea or proposal in such a way as to engage the agreement, commitment and championship of others through the discipline of the facts presented, the targeted benefits articulated, and the coherence and cogency of the argument / presentation

  • Capable of applying a structured approach to facilitating problem solving, identifying root causes, and influencing partners to make informed decisions

  • Capable of interacting and to have difficult conversations with business partners at any level

  • Capable of managing numerous stakeholders, anticipating their needs, and gaining alignment for strategies from executive level stakeholders

  • Strong understanding of process redesign fundamentals and definitions

  • Skilled in planning, coordinating, tracking, and controlling different parts of a complex project

  • Able to structure work plans for moderately complex activities without support

  • Strong analytical and problem solving skills

  • Strong communication skills both written and verbal

  • Able to write high-quality, well designed and structured documents. Demonstrates understanding of audience in development

  • Strong skills with core Microsoft Office suite. Can create professional-level material from scratch, or effectively tailor templates to meet specific project needs

  • Business analysis capabilities (statistical / graphical)

  • Team player, shows initiative in motivating others, recognizes achievements and creates excitement around goals

  • Skilled in understanding the impact of a change, and planning effective interventions

  • Understands, describes and navigates existing work and makes recommendations with a clear sense of organizational impact

We’re here to help

At BMO Harris Bank we have a shared purpose; we put the customer at the center of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank.

As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at .

BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO Harris Bank is an Equal Opportunity Employer for all, inclusive of Minorities, Women, Veterans, and Persons with Disabilities.

Job Field:

Strategic Management

Job Schedule:


Primary Location:

United States-Illinois-Chicago