Navigant Consulting Inc Associate Director - Healthcare Performance Excellence Operations - Multiple Locations in Chicago, Illinois

Navigant Consulting, Inc. (NYSE: NCI) is a specialized, global professional services firm that helps clients take control of their future. Navigant’s professionals apply deep industry knowledge, substantive technical expertise, and an enterprising approach to help clients build, manage and/or protect their business interests. With a focus on markets and clients facing transformational change and significant regulatory or legal pressures, the Firm primarily serves clients in the healthcare, energy and financial services industries. Across a range of advisory, consulting, outsourcing, and technology/analytics services, Navigant’s practitioners bring sharp insight that pinpoints opportunities and delivers powerful results. More information about Navigant can be found at

Navigant’s Performance Excellence practice specializes in large-scale operations improvement, post-merger integration, and business transformation work for academic medical centers and large health systems and community hospitals. Our solutions are tailored with skilled teams to collaborate with client departments on implementing processes and creating efficiencies to withstand changes in the industry. Areas of expertise include: clinical process improvement, labor and non-labor expense reduction and corporate expense assessment.


This role can be based in any of the following locations: Washington, DC; New York, NY; Chicago, IL; Minneapolis, MN; Atlanta, GA; Denver, CO

We are currently seeking an Associate Director with prior healthcare Information Technology Operations and clinical consulting experience or a blend of relevant healthcare industry and consulting experience. The successful candidate will:

  • Deploy cost management expertise in a variety of healthcare operations and IT functional areas - including IT: Clinical design, clinical workflows, application, infrastructure, network, data, hosting, cloud, and cybersecurity.

  • Leverage ability in a variety of clincial and IT cost areas and opportunities – including spend for clinical and IT labor, IT and or clincial spend for non-labor, Insourced vs. Outsource opportunities, IT rationalization, clinical models/operations, Infrastructure spend, and hosting alternatives.

  • Develop and deliver high impact performance improvement and organizational change opportunities for hospitals and health systems to improve operating margin and create a high performing model.

  • Converse with senior clinical and IT leadership – including healthcare system CNOs, CMOs, COOs and CIOs

  • Understand current technology trends in the Healthcare segment

  • Create insights from comprehensive data analysis and comfortably use detailed analytics

  • Participate in complex client performance improvement engagements as the Operations Subject Matter Specialist on assessment and implementation projects.

  • Create structured client deliverables and make executive presentations

  • Prepare draft proposals and/or engagement letters for providing services in accordance with established standards and confer with their supervisor for input and approval for projects planned.

  • Establish trust based relationships and seek business development opportunities.

  • Prepare and conduct seminars and workshops on clinical impact and IT topics. Includes preparation of appropriate handout materials.

  • Work with business development sales and marketing staff and performance improvement consulting services team to determine what services are to be emphasized and how they should be marketed.

  • Attend appropriate professional meetings and conferences and reads publications to maintain and expand professional knowledge as a Information Technology expert.

  • Become involved in appropriate community and professional activities for exposure to clients, potential clients, networking and other business development opportunities.

  • Five Years + experience and proven results with Performance Improvement Consulting Services (hospitals and health systems preferred) as an IT operations subject matter specialist with clinical understanding.

  • Expertise and industry reputation in health operations and clinical and IT spend management.

  • Demonstrated results on multiple (complex) projects with demonstrated results in reducing spend in a healthcare environment.

  • Successful experience in IT operations with a focus on reducing IT and clinical spend, preferably with both specialization and generalist work activities.

  • Highly effective interpersonal and communication skills, both written and verbal. Be a team player; demonstrate attention to detail and problem solving skills; able to work independently.

  • Previous hands on experience with client services, training and project development desired.

  • Personal integrity and a strong personal commitment to meeting client needs are required. Must be able to make positive presentations before individuals and groups and win the trust and confidence of others. Have the base skills and personality to participate in business development activities.

  • Proven management skills in leading large, complex projects.

  • Ability to travel routinely 15 + nights per month

  • Four- year college degree, MBA preferred.

  • Frequently communicates with clients and coworkers and must be able to share information effectively

  • Strong conceptual, as well as quantitative and qualitative analytical skills

  • Flexibility and responsiveness in managing multiple projects in sometimes high-pressure situations simultaneously

  • Self-motivator with ability to work independently

  • Plan, direct, and coordinate work activities of others

  • Frequently travels by airplane, train or car as necessary to perform work at another location

The company offers competitive compensation packages including an incentive compensation plan, comprehensive medical/dental/life insurance, 401(k) and employee stock purchase plans.

Navigant does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Navigant and Navigant will not be obligated to pay a placement fee.

Navigant is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Navigant will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.