PAWS Chicago Assistant Clinic Manager in Chicago, Illinois
Job Summary PAWS Chicago is seeking a Spay/Neuter Clinic Assistant Manager who will be responsible for supporting the Clinic Manager in leading and training of clinic staff, ensuring efficient operations and overseeing customer service initiatives. The Assistant Manager will drive a customer centric environment, providing the highest level of customer service possible, while ensuring high quality medical care and efficiency. This role will also forge strong relationships with managers and employees within the clinic and across the PAWS organization while ensuring a highly engaged work atmosphere. The Assistant Manager will act as Manager when Clinic Manager is not present, and will be adept at handling basic medical concerns, inventory, and interdepartmental collaboration with other shelter departments. Duties and Responsibilities * Customer Service/Front Desk* Focus on customer satisfaction and providing a high quality of service and appreciation for all Clinic clients * Train new and current staff as well as volunteers on customer service and medical information related to the receptionist position * Supervise PTO requests, payroll and scheduling for staff * Be the primary point of contact for scheduling rescue group(s) appointments * Ensure rabies certificates are accurately completed and processed * Oversee cleanliness, inventory and organization of the clinic lobby * Write educational literature for Clinic clients for posting in the lobby * Update protocols/processes as needed * Work with the team to address areas of improvement and help to formulate ideas on implementing solutions * Assist Community Outreach with the Feral Cat Trap Loaner Program * Ensure vaccine clinic is well staffed, running efficiently, has sufficient inventory and clients are attended to in a timely manner * Assist Community Outreach with oversight of the GusMobile program, bringing spay/neuter appointments to Outreach clients * Address client concerns/complaints and find solutions with the Lead Veterinary Receptionist * Provide end-of-day reports and ensure reconciliation of cash and credit * Strive to meet goals for revenue and volume of appointments for surgery and vaccinations * Manage surgical scheduling based on the veterinary schedule, clinic staffing and shelter population * Review inventory for each Clinic area and assist in ordering supplies * Ensure the clinic is orderly, clean, well-stocked and organized * Assist the Manager in preparing data for reporting, including microchips and taxable sales * Collaborate on recruitment and hiring of Clinic Staff with the Manager * Acts as Manager when the Clinic Manager is not on location. This includes but is not limited to handling customer concerns, end of day reports, inventory needs and interdepartmental collaboration about shelter animals for surgery * Drive a positive and collaborative work environment to ensure the team is motivated and engaged * Provide guidance, coaching, and mentorship to members of the team by utilizing PAWS vision, values, and mission Requirements * Knowledge of basic medical concerns of both cats and dogs such as vaccinations required * Basic computer and phone skills required * Bi-lingual or ability to understand Spanish strongly preferred * Veterinary assistant/technician experience preferred * Professional demeanor and positive attitude while working with the public * Ability to work in and lead a team environment * Adaptability to work in a fast-paced environment while maintaining composure and a positive attitude * Excellent written and oral communication skills * Must be able to work weekend and holiday hours * Ability to lift up to 40 pounds PAWS Chicago Values-in-Action * Respect: for each and every life. * Community: of people and organizations committed to helping homeless pets. * Innovation: to constantly improve best practices and seek out new ideas and strategies to save more lives. To be a Learning Center that evolves and grows. * Pro-activity: to solve difficult problems and to be prepared to offer emergency and crisis support. * Transparency: that informs the public about the fate of homeless animals. * Education: that raises awareness about the realities that homeless animals face in the community and across the nations, providing a forum for people to get involved in effecting change. Promotes and support reasonable pet ownership. * Sustainability: through financial management practices that maximize the impact and reach of our resources and endure that PAWS Chicago will always be a resource for homeless animals. * Compassion: towards all people and animals.