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JPMorgan Chase Applications Support in Chicago, Illinois

Responsibilities include, but are not limited to, the following:

• Performs 1st and 2nd level support for application and platform incidents as needed

• Ensures monitoring alerts and systems events are assessed, prioritized, and managed, and creates and maintain

operational metrics

• Drives continuous improvement of services and processes in order to increase platform stability and realize

operational efficiencies

• Participates in post incident reviews for client impacting incidents

• Identifies post incident review action items and process improvement opportunities

• Supports as needed Resiliency events (Disaster Recovery, Sustained Resiliency, etc.)

• Ensures the assigned project tasks are completed within established time and budget, and that objectives conform

to the firm's overall standards and objectives

• Automates routine tasks by scripting or by other programmatic means, and collaborates with technology and

business partners to continuously identify proactive monitoring and health check opportunities

• Ensures potential client impacting incidents are identified and remediated prior to client impact or remediated as

soon as possible after issues arise

• Brings a DevOps mindset to the entire softwareJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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