DHL Global Forwarding Air Import Agent in Chicago, Illinois


Job Title: Air Import Agent

Job Location: Chicago, IL

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at

As an Air Import Agent you will be responsible for the movement of our customer’s air import shipments. You will be the main point of contact for coordination between customer’s shipment imports, customs brokers, and shipping carriers.

Key Responsibilities :

  • Execute orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries

  • Build customer relationships by responding to customer communications via email, fax and mail

  • Work with air and ground transportation partners to handle shipments

  • Receive and track purchase orders from Importers/Overseas offices for pending air shipments

  • Retrieve shipment details, handle all documentation for cargo release and data entry for each shipment

  • Answer all customer inquiries in accordance with the Customer Service Policy standards

  • Further increase customer satisfaction and business share through proactive and regular contact

  • Communicate with and ensure release of the freight from air carriers

  • Notify customer /customs broker of arrival and charges due; provide accurate job costing forecast and perform billing to customer and/or other offices

  • Setup and coordinate deliveries to the customer

  • Handle and manage all customer contact at file level regarding exceptions

  • Additional projects as directed

Skills / Requirements:

  • 2+ years of experience with Import operations, air freight preferred

  • Freight Forwarding experience highly preferred

  • Logis Air / Cargo Wise systems knowledge is a plus

  • Exceptional customer service skills

  • Detail oriented and strong follow-up skills

  • Proficient with Microsoft office (Word, Excel, Outlook)

Our Vision : The Logistics Company for the World

Our Mission : Excellence. Simply Delivered.

Our Purpose : We connect people, improving their lives.

Our Values : Respect & Results

Our Goals : Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer.We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

WHY JOIN our DHL team ?

At DHL, you will be part of a strong team that respects its employees, society and environment. You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL. We offer benefits and programs to help you manage your time at and away at work to achieve a healthy work/life balance. DHL offers highly competitive compensation, incentive, and bonus plans.

In addition, DHL offers the following:

·Paid time off: Holiday, Float Holiday, Vacation, and Sick

·Medical, Prescription, Dental, and Vision plans

·401K plan with a match

·Employee Discount plan

·Tuition Assistance Plan

As the world’s leading logistics company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL. We will always enable you to take on responsibility and encourage your growth, personally and professionally.

Work Authorization :

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.