RELX Group Account Manager - Research Solutions in Chicago, Illinois

Account Manager - Research Solutions


Location: Chicago, Illinois, United States

Additional Locations:

Detroit, Michigan, United States

Are you the experienced Account Manager (AM) with a track record in selling information tools, eager to contribute to our Global Sales division! Our Academic Account Manager vacancy can be your next challenge!

The Account Manager plans and manages the overall account base within major academic research universities. They work with multiple stakeholders in the university research community and research libraries, and is the primary strategic account owner driving the overall Elsevier business (all research products) at the account in his/her territory.

Working together! The AM is the main strategic account planner – ensuring other sales roles and Elsevier stakeholders are aligned with the overall account strategic plan and account engagement plan. The AM encourages, facilitates and leverages the other sales roles (Solution Sales Manager, Customer Consultant) in order to optimize Elsevier‘s business at the account –working with Solution Sales Managers(SSM) to drive new sales of specific solutions, and working with Customer Consultants(CC) to ensure customers get the most value out of our solutions so as to secure renewals and future growth.

You will report to the Regional Account Director. This position is Home Based.

Key Accounts in this territory include : Univ of Michigan, Michigan State, Univ of Wisconsin, Madison, Univ of Iowa, Iowa State.

Your responsibilities:

  • You are responsible for customer loyalty and customer satisfaction. This means you are the expert on the customer; you know everything about the customers’ business, strategy and research needs, budgets and competitive products at the customer. You translate this knowledge into implications for the holistic Elsevier value proposition and the solutions we offer.

  • As the Account Manager you are responsible for meeting or exceeding the annual revenue targets and achieving long-term growth of overall Elsevier business at the account or territory. Next to that, you will deliver the content value story to the customer (institute, library and researchers) and drive customer value perception of Elsevier content, products and services. Leads or drives high value, complex and potentially highly political negotiations (e.g. at consortia or country level)

  • AMs are responsible for successfully meeting current year and longer term revenue growth goals by working together with the other sales roles (SSM/CC) as a tight-knit team in the territory.

  • AMs interact with various stakeholders at an account – not just the commercial buyer – and work to transform the value perception of Elsevier‘s core offering with researchers at the account.

  • Build long-term Elsevier success in your territory.

  • Responsible for new-sales within existing accounts for ScienceDirect Journals, Scopus, ebooks

  • Responsible for strategic account planning, ensuring appropriate input from other stakeholders, and focusing on the customer’s business strategy.

Our Requirements:

i. Experience calling on academic research institutions selling complex products at c- level is desired.

ii. Expertise to program manage complex matrix of internal and external stakeholders is helpful

iii. Experience using complex enterprise software tool would be desirable.

iv. Background in managing large complex customers driving customer engagement and growing sales within accounts required

v. Experienced in working in an international matrix organization is helpful

vi. Strong communication (verbal including on-line delivery and written) and presentation skills

vii. Strategic, consultative selling approach

viii. Enthusiasm and energy is a must!

ix. Bachelor's degree required We offer We are the leading provider of scientific, technical and medical information and tools in the world that help our customers improve scientific and healthcare outcomes. We welcome you to a truly global, dynamic and challenging environment offering great opportunities to develop yourself.

x. Competitive base salary

xi. Generous Commission plan based on performance

xii. Medical, dental & 401K savings plans

xiii. All business expenses and travel fully paid

xiv. Excellent hands-on training program and a team to support you

xv. Numerous online resources to assist with self-development and career progression

Elsevier at is a global information analytics business that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity.We help researchers make new discoveries, collaborate with their colleagues, and give them the knowledge they need to find funding. We help governments and universities evaluate and improve their research strategies. We help doctors save lives, providing insight for physicians to find the right clinical answers, and we support nurses and other healthcare professionals throughout their careers.

Elsevier provides digital solutions and tools in the areas of strategic research management, R&D performance, clinical decision support, and professional education; including ScienceDirect at , Scopus at , SciVal at , ClinicalKey at and Sherpath at . Elsevier publishes over 2,500 digitized journals, including The Lancet at and Cell at , more than 35,000 e-book titles and many iconic reference works, including Gray’s Anatomy at . Elsevier is part of RELX Group, a global provider of information and analytics for professionals and business customers across industries.

Elsevier employs over 7,000 people in more than 70 offices worldwide. We are an employer of choice, attracting and developing talented and creative people who thrive in a challenging and fast-paced environment. We offer an excellent compensation and benefits package as well as a real opportunity for career growth in a growing organization. Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or .