Kforce Patient Access Specialist in Carol Stream, Illinois

Kforce has a client in search of a Patient Access Specialist tin Carol Stream, Illinois (IL).Duties:

  • Taking inbound patient calls for medical groups, schedule appointments and sending messages

  • Schedule patient appointments directly with physicians

  • Understand scheduling procedures for surgeries, including how much time to allot for set-up, procedure and turnaround

  • Manage incoming and outgoing patient and physician communications

  • Contact physicians through multiple forms of communication including phone, email, and paging system

  • Complete pre-insurance verifications

  • Manage all pre-appointment documents, gather and input patient information

  • Ensure that all paperwork is timely completed for scheduled appointments

  • Confirm adequate preparation of patient room by ensuring necessary equipment is scheduled

  • Help to address concerns and answer/direct patient and physician questions

  • Experience working in a call center environment, healthcare call center experience preferred

  • Proven ability to manage 80-100 calls daily

  • Demonstrated knowledge of basic healthcare insurance

  • Familiarity with OSHA and HIPAA regulations

  • Strong attention to detail and dedication to accuracy

  • Knowledge of relevant regulatory requirements preferred

  • Excellent written, verbal and interpersonal communication skills

  • EPIC experience preferred

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours