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Southern Illinois Healthcare SERVICE ACCESS REP in Carbondale, Illinois

Responsible for interviewing incoming patients, pre-registration, registration, and insurance verification to facilitate the registration process

  • Safety

  • Manages processes effectively in regard to employee/patient safety.

  • Record Keeping

  • Maintains all required records, reports, statistics, logs, files and other documents as required.

  • Process Improvement

  • Promotes a culture of process improvement by participating in unit/department based programs that supports the system’s process improvement goals.

  • Actively participates on system-wide or hospital-based teams as needed.

  • Role Specific Responsibilities

  • Follows registration policy and procedures to accurately identify patient, insurances, obtain required signatures where applicable.

  • Verifies order is present in Epic/HI folders prior to registration.

  • Contacts, or refers to the appropriate individual/department to provide necessary data to financially secure account.

  • Offers patients all required brochures and obtains all necessary signatures.

  • Explains failed ABN to patient, obtains signatures and reviews document for completeness

  • Collects and post ED copays. Balance drawer at end of each shift.

  • High School diploma or equivalent

  • Medical Terminology

  • Technical Experience 1 year

  • Typing minimum 40 wpm


Requisition ID: 2020-5870

Street: 405 West Jackson

Shift: Variable

Weekend Requirement: Weekends as required

Name: Patient Intake