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Loyola Patient Service Representative - Primary Care - MacNeal - Full-Time - 00260848 in Berwyn, Illinois

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/ada/r/jobs/8103526 nEmployment Type: n

Full time nShift: n

Rotating Shift

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n nDescription: n

The Ambulatory Service Representative promotes increased utilization of Loyola services by maintaining a customer service attitude that reflects the mission, vision and values of Loyola Medicine. The individual ensures effective clerical operations and referral coordination for the service area and performs all job duties under the highest customer service standards to exceed customer expectations. Always conveys a professional and positive image of Loyola Medicine during interactions with patients, families, physicians, staff members and internal departments..

Greets patients and family members in a consistent and friendly manner, obtains, and verifies demographic, clinical, financial, and insurance information during the (pre)-registration process, accepts point of service payments or provides guidance for payment options, and clears the patient for service delivery. Core responsibilities include: verifies and updates patient identification, demographic information, and insurance coverage; accepts point of service payments; balances cash drawer at the end of every shift; enters patient information accurately into appropriate hospital information system(s); refers patients with questions regarding financial liability to appropriate resource(s); coordinate and accepts medical authorization or referral forms, if appropriate scans clinical information, Missed Appointment Policy, and other documents into Epic as appropriate; initiates Enrollment process for myLoyola; identifies systemic issues and escalates to Lead Service Representative for resolution.

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Performs other duties as needed or assigned by the Manager or Director.

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nIII. Position Requirements:

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nMinimum Education: n

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nRequired: High School Diploma plus training acquired through work experience or education

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nPreferred: Associates Degree OR equivalent training acquired via work experience or education

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nSpecify Degree(s): N/A

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nResidency: N/A

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nMinimum Experience: n

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nRequired: None

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nPreferred: 1-2 years of previous job-related experience

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nDetails: Medical Billing/Customer Service

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nManagerial Experience: N/A

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nTrinity Health's Commitment to Diversity and Inclusion n

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Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

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Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

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