US Foods Customer Solutions Coordinator in Bensenville, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/ada/r/jobs/7522555 The CSC role is to assist with necessary tools to Identify and track at-risk customers, serving as key contact point throughout the Save Our Sales (SOS) process aimed at retaining our at-risk customers. Analyze reasons for SOS as it pertains to the customer and assign leadership action. Monitor the SOSs daily and make sure sales and those assigned to are following up.CSCs work with numerous programs to retrieve the necessary reports for the variety of Department meetings held to review, discuss and resolve issues with at-risk customers. Other reports are generated to determine the status level for many areas such as ranking, promotions, awards, etc. Reports are typically pulled weekly, but there are instances of daily, monthly, quarterly, etc.Some programs require frequent maintenance or regular auditing for accuracy, these would include: SOUS, Quoin, POF, Tandem and others.Must be able to effectively prioritize multiple assignments in an organized manner, effectively completing assignments in a fast-paced environment, within a timely manner. Excellent organizational skills required. Must possess sound written and oral communication skills. The successful candidate will possess a communication style that is highly engaged, proactive, customer-service focused and able to adapt to the needs of multiple stakeholders. Working knowledge of Microsoft Word, PowerPoint, Outlook and Excel required. Must be able to establish and maintain a broad knowledge of the US Foods business and the operational essentials that impact our results. Physical Requirements: Must be able to sit and stand for long periods of time.
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