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Aerotek Customer Service Intake Specialist in Bannockburn, Illinois

Description:

-Customer Service intake specialists – answer incoming calls from the community, they have 12 branches, promote and market campaigns – to all of the communities where we have our branches.

-Handling questions regarding the Illinois rental payment program – for people that are behind on their rent and can apply up to 25K “emergency rental program” need to get qualified! Gather information from the tenants and landlords.

-Answering phone calls, educating the community on how the program works and what to do,

-Seek every opportunity to expand member relationships, and to retain members by addressing their concerns and increasing their satisfaction levels.

Hours:

Monday-Friday 8:30am-5pm

Skills & Qualifications:

Must have:

-6 months - 1year + of Customer service Experience retail, office or call center

-HS diploma

NICE TO HAVEs

-Financial institution or bank experience

-Knowledge of basic financial products and services, including online banking

-College education

SOFT SKILLS

-Excellent written and oral communications skills

-Demonstrated excellent customer service skills, and the ability to convey warmth and appreciation over the phone. Ability to listen and understand inquiries, and to communicate both routine and complex information and instructions

-Ability to maintain professionalism in stressful situations

-Ability to multitask, maintain a high level of concentration, and perform responsibilities with accuracy and in a timely manner

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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