The Hartford Associate Claim Representative - Workers' Compensation in AURORA, Illinois

Title: Associate Claim Representative - Workers' Compensation

Location: United States-New York-Syracuse

Other Locations: United States-Nevada-Las Vegas, United States-Illinois-Aurora, United States-Arizona-Scottsdale

Job Number: 1900037

Are you someone who likes helping others, especially in times of need?

Do you pride yourself on finding solutions and solving problems, by being a good listener and critical thinker? This is your opportunity to give those passions and talents new purpose by applying them to meaningful work at The Hartford.

As an Associate Claims Representative for Workers Compensation, you’re at the front lines for our customer. Your primary role is to investigate and manage claim files to help individuals and businesses prevail after a claim. The Hartford will provide you with 8 weeks of paid training, as well as ongoing coaching and development to ensure your success.

Location: Scottsdale, Arizona, Aurora Illinois, Las Vegas, Nevada or Syracuse New York.

Start Date: March 4 th , 2019

Training Hours: 8:30 AM – 4:00 PM / Mon - Fri.

Post Training Hours: All schedules will fall within core business hours.


  • Utilize active listening and critical thinking skills to quickly analyze and clearly understand a specific request or customer need, and then leverage knowledge and resources to provide the appropriate solutions.

  • Take ownership to provide excellent customer service to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.

  • Commit to learning and developing, including a better understanding of Hartford products and business lines, both as an individual and as part of the group.

  • Act as a liaison with other departments to revolve problems.

  • Operate under the mindset of The Hartford’s Behaviors: Deliver Outcomes, Operate as a Team Player, Build Strong Partnerships and Strive for Excellence.


What are we looking for?

  • A passion for customer service.

  • Demonstrated ability to effectively communicate.

  • Desire to advance your career and continuously improve.

  • Willingness to learn, lead, be led, support others, have fun and work hard.

  • Bachelor’s Degree is strongly preferred.

  • Associates Degree along with relevant work experience will be considered.

What else can you tell me?

Pre-Employment Assessment: Once you’ve applied, a pre-employment assessment will be sent to you via email, assuming you haven’t previously taken one in the past 6 months. Be sure to check your e-mail regularly for any status updates. To avoid emails from The Hartford being directed into spam, add to your contacts.

Travel Requirements: As part of the multi-week new hire training program, you may be required to travel out of state for up to two (2) weeks. All travel expenses and arrangements are paid for by The Hartford.

Training Requirements: As a condition of employment, you will be required to successfully complete a multi-week New Hire Training Course and, upon completion, obtain a passing score on the final course assessment. Continued employment with The Hartford is contingent upon you successfully passing the exam(s) within 30 business days from the completion of the New Hire Training.

Licensing Requirements: As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance Claims in the states supported by your office. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam(s) within 30 business days from the completion of the licensing training. The Hartford provides training and pays for the cost to obtain and maintain state licensing.

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression

Job: P&C Claim Misc Supt Roles

Primary LocationUnited States-New York-Syracuse

Other LocationsUnited States-Nevada-Las Vegas, United States-Illinois-Aurora, United States-Arizona-Scottsdale


Job LevelEntry Level

Education LevelAssociate's Degree (±13 years)

Job TypeStandard

ShiftDay Job

Employee StatusRegular

Overtime StatusNon-exempt


PostingJan 4, 2019, 9:44:10 AM

Remote Worker OptionNo

The Hartford is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by law. The Hartford maintains a drug-free workplace and is committed to building inclusion and leveraging diversity.